1. Introduction
Big Technology Consulting Pty Ltd (ABN 94 621 885 863) ("Big Technology", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our website, products and services.
This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
By using our website at bigtechnology.com.au or our products and services, you agree to the collection and use of information in accordance with this policy.
2. Information we collect
We may collect the following types of personal information:
- Contact information — name, email address, phone number, job title and organisation when you submit an enquiry or request a demo through our website
- Communication records — records of correspondence when you contact us by email, phone or through our website contact form
- Usage data — information about how you interact with our website, including pages visited, time spent, referring URLs and browser type (collected via analytics tools)
- Business information — council or organisation name, role and relevant context you provide when engaging with our products or services
We do not collect sensitive personal information (as defined in the Privacy Act) through our website. Where our products (such as iConciergeCRM) are deployed by council clients, any personal information about council residents is collected and controlled by the relevant council, not by Big Technology Consulting.
3. How we collect information
We collect personal information in the following ways:
- When you submit our website contact form or book a demo
- When you email or call us directly
- When you attend an event or conference where we are present
- Through website analytics tools when you visit our website
- Through our products and services in the course of providing those services to our clients
4. How we use your information
We use the personal information we collect to:
- Respond to your enquiries and provide the information you have requested
- Schedule and conduct product demonstrations
- Provide, manage and improve our products and services
- Communicate with you about our products, services, and relevant industry news
- Comply with our legal obligations
- Improve our website and understand how visitors use it
We will not use your personal information for any purpose that is incompatible with the purposes described above without your consent.
5. Disclosure of personal information
We may disclose your personal information to:
- Service providers — third-party providers who assist us in operating our website and delivering our services (such as email, hosting and analytics providers), who are bound by confidentiality obligations
- Professional advisers — lawyers, accountants or other professional advisers where necessary
- Government and regulatory bodies — where required or authorised by law
We do not sell, trade or rent your personal information to third parties for their own marketing purposes.
6. Overseas disclosure
Our website and data infrastructure are hosted within Australia. We do not routinely transfer personal information to overseas recipients. Where we engage service providers with overseas operations, we take reasonable steps to ensure those providers comply with the Australian Privacy Principles or equivalent privacy protections.
7. Data storage and security
We store personal information securely using industry-standard technical and organisational measures to protect against unauthorised access, disclosure, alteration or destruction. Our hosting infrastructure is located within Australia.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or from our website.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
8. Cookies and analytics
Our website may use cookies and similar tracking technologies to analyse website traffic and improve user experience. This may include analytics tools such as Google Analytics.
You can configure your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function correctly if cookies are disabled.
9. Links to third-party websites
Our website contains links to third-party websites, including council websites, the NSW Government Buy NSW supplier panel and others. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Access and correction
Under the Privacy Act, you have the right to request access to personal information we hold about you, and to request that we correct information that is inaccurate, out of date, incomplete or misleading.
To make an access or correction request, please contact us using the details below. We will respond to your request within a reasonable time and in accordance with our obligations under the Privacy Act.
In some circumstances we may be unable to provide access to certain information — for example, where it would unreasonably affect the privacy of another individual, or where it is subject to legal privilege. If we decline a request, we will explain why.
11. Complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us in the first instance using the details below. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
12. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available at bigtechnology.com.au/privacy-policy/. We encourage you to review this policy periodically.
The date of the most recent update is shown at the top of this page.
13. Contact us
For any privacy-related enquiries, access requests or complaints, please contact us at:
Big Technology Consulting Pty Ltd
Three International Towers, Level 24
300 Barangaroo Avenue, Sydney NSW 2000
info@bigtechnology.com.au
+61 2 7255 0488